After-Sales Service Manager Horology

Since 1848, Maison De Greef has embodied watchmaking and jewelry expertise passed down through seven generations, nourished by an intimate knowledge of exceptional pieces and a sincere passion for the art of beauty. Today, we are seeking a future After-Sales Service Manager Horology, a key member of our organisation who will ensure the quality, reliability and continuity of the customer experience. 

Your main tasks

• Manage and monitor the After-Sales Service, liaising directly with our customers and our watch and jewellery partners. 
• Check the quality of repaired or received items and ensure that documents (certificates, warranties, invoices) are in order.
• Supervise the watchmaking stock: inventories, supplies, security of high-value products. 
• Coordinate shipments, returns and repairs, ensuring rigorous and timely follow-up.
• Be the trusted liaison between the company, partner brands and customers, ensuring impeccable service. 

Your profile

• Excellent administrative and organisational skills, thoroughness and attention to detail.
• Trilingual in French, Dutch and English (spoken and written). Any other languages are an asset.
• Comfortable with IT tools (Office 365, CRM, document management)
• Autonomy, sense of responsibility and ability to work in a team.
• Integrity, reliability and discretion, in an environment where every action counts.
• Previous experience in a similar role is an advantage, but not essential.

What we offer

• A salary commensurate with your skills and responsibilities.
• Extra-legal benefits (hospitalization insurance, meal vouchers, presentation expenses)
• A permanent contract with a family-run business with an international reach.

Joining Maison De Greef means...

• Being part of exceptional craftsmanship, where every gesture counts and every detail has meaning.  
• Experiencing personalized service, shaped by listening, trust, and attention to each individual. 
• Evolving in a warm, family atmosphere, passed down through generations to a loyal local and international clientele. 
• Working within an organization where professionalism and precision are the guarantors of excellence. 
• Finally, embrace our ‘State of the Art’ vision, a balance between heritage and innovation, where tradition and modernity come together to redefine the luxury experience.